Frequently Asked Questions

• Follow the easy sign up/registration process by clicking the "SIGN UP" button, located on the homepage on your mobile or desktop device.
• You will be required to enter a username and password. Remember to never disclose your username or password to anyone. You will use them to access the Casino each time you wish to play.
• For quick and convenient access, available at your fingertip, add us to your mobile home screen:
  Android
  • Open the casino in Google Chrome
  • Click the web browser menu icon (3 dots in the top right-hand corner)
  • Select 'Add to Home Screen'!
  • The icon will now appear on the home screen of your device
  iOS
  • Open the casino in Google Chrome
  • Click the web browser menu icon (3 dots in the top right-hand corner)
  • Select 'Add to Home Screen'!
  • The icon will now appear on the home screen of your device

What is the minimum amount of gaming credits I need to deposit?

Can I deposit more casino chips in Play for Fun mode?

• If you have saved us to your mobile home screen, simply ensure you are connected to the internet, and click the casino app icon to open the casino.
• If you are accessing your account from a P.C or Laptop, simply proceed to slotswincasino.com to access the Instant Play platform.
• Should you have the downloaded version of the casino on your computer or device, simply connect to the Internet and access the casino from there.

When a dialog box appears, enter your account number and password and click Log in (or register for an account if appropriate).

• Should you have any difficulty in remembering your username or password, launch the casino from either your mobile or desktop device, and select the Login option.
• Click on the Forgot Password OR Username options listed below the login button and follow the prompts displayed.
• Alternatively, you can contact our 24/7 Customer Support team for assistance.

This is due to a bad or slow internet connection. Disconnect, then reconnect to the Internet and try again.

Yes. SlotsWin uses SHA256 - 2048 Bit encryption digital encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our customer service agents on our toll free line. The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Fun Players.

• To deposit funds into your SlotsWin casino account, login to your casino account and then click on the deposit button. Depositing funds into your wagering account with could not be easier. The following deposit options are available:
  • VISA/Mastercard
  • VISA Instant Gift Card
  • Bitcoin
  • Money Card Rewards

Certain financial institutions have decided to deny their cardholders the freedom to make deposits for online gaming transactions. We have however made provision for this by allowing you alternative methods of purchasing your casino credits. Click here for the alternatives

Please note that it is not necessary for you to withdraw your winnings at the end of each session: your account can be maintained with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to SlotsWin. All withdrawals are made through our Casino software. Simply go to the "withdrawal" button on the main screen of the SlotsWin software and enter the amount that you wish to withdraw. This will record your withdrawal with us and it will appear on our systems immediately. Please note, Players with large first time withdrawals may need to comply with certain security requirements. Players are also able to make a Reversal of a withdrawal request within the first 24 hours of their initial withdrawal. Click here for more details.

SlotsWin plays an active role in fraud prevention and detection. We aim to ensure the integrity of customer accounts as well as payments made to customers. SlotsWin employs a variety of appropriate security and fraud controls to oversee every transaction. Customers may be required to supply proof of identity, copies of their credit cards, a signed deposit history of their transactions and / or other appropriate documentation particularly when attempting to withdraw credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted.

Yes, your details are safe. Your personal SlotsWin account number and password must be supplied prior to any credit card transactions taking place. Secured data transfer during any transaction is guaranteed and any credit card information or other information will never be disclosed to any other company.

Yes. The casino software uses SHA256 - 2048 Bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access.

• We provide 24-hour toll-free telephonic, live chat and e-mail support to all account holders at SlotsWin.
• Our friendly Customer Support Team are always ready to assist if you have any questions, queries or suggestions.

All questions and queries can be directly sent to our Customer Support Team who are available on 24/7 via our Live Chat facility, email or telephone on 1 866 311 6263.

SlotsWin casino makes use of the world's leading Internet Gaming Developer SpinLogic. There is an extreme focus on accuracy and the software offers the ability to review all historical play - wager by wager. SlotsWin payout percentage reports are reviewed by independent Auditors.

If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the connection was lost.

At SlotsWin, we ensure you're given the most incredible gaming experience possible and the SlotsWin Loyalty Program is one developed to reward and encourage player performance as you move through the various tiers.

When registering a Real account with SlotsWin Casino, players are automatically given membership to the SlotsWin Loyalty Program and entry to the Standard Tier. There is no requirement for additional registration. Membership to the SlotsWin Loyalty Program is FREE and is given to all players who play for Real Money.

When you log in to the casino, proceed to my account and click on Comp Points, and check your loyalty details.

Loyalty points can be exchanged for SlotsWin casino credits at a rate of 1000 points = $1.00. By exchanging your points for bonus credits, you earn points faster and gain more unique benefits to enhance your play even further. Example: 5230 points = $5.23

There is a minimum redeem amount of 1000 loyalty points. Please make sure that you have accumulated at least 1000 points before attempting to redeem. For example, if you have 678 loyalty points you will not be able to redeem points until you reach 1000 points.

• You will gain automatic entry into the Standard Tier upon a real money wager placed.
• Players will have to accumulate at least $1,000 in deposits in a 30 day rolling period to elevate their status to Deluxe Tier; if this criterion is not met, you will move to the Standard Tier.
• Players will have to accumulate at least $3,001 in deposits in a 30 day rolling period to elevate their status to Superior Tier; if this criterion is not met, and you have accumulated at least $1,000 in deposits in the 30 day rolling period you will move to the Deluxe Tier. If none of these criteria is met, you will move to the Standard Tier.
• Players will have to accumulate at least $15,001 in deposits in a 30 day rolling period to elevate their status to Penthouse Tier; if this criterion is not met, and you have accumulated at least $3,001 in deposits in the 30 day rolling period you will move to the Superior Tier; if this criterion is not met, and you have accumulated at least $1,000 in deposits in the 30 day rolling period you will move to the Deluxe Tier. If none of these criteria is met, you will move to the Standard Tier.

Money Card Rewards is a virtual card which allows you to withdraw available funds from the balance of your SlotsWin casino account into your Money Card, which you can then deposit into one of our partnered casinos. There are no processing fees attached to any of the transactions.

If you have a pending withdrawal at SlotsWin casino or any of our partnered casinos, simply transfer your withdrawal into your Money Card. Once the funds reflect in your Money Card, make a deposit into any other partnered casino account you may have.

• Select Money Card from the Payouts section within your cashier.
• Copy your full card number which can be found on your virtual Money Card at moneycardrewards.com
• Enter your Money Card details into the Payouts section of your cashier.
• When your withdrawal is approved you will then receive an email notifying you that your funds are available on your Money Card.
• The balance on your Money Card Dashboard will also be updated accordingly.

• Select Money Card from the Deposit section within your cashier.
• Copy your full card number which can be found on your virtual Money Card at moneycardrewards.com
• Enter your Money Card details into the Deposits section of your cashier.
• Your deposit will instantly reflect on the account balance of the partnered casino you are depositing into and will be available to play.
• The balance on your Money Card Dashboard will also be updated accordingly.